Go Digital



Customer Support for JET Digital & Former Print Subscribers

JET is launching a reader remix to make our app experience even more engaging for you, and we want your help!  Follow us on Twitter at @getjetmag, answer our surveys here on www.jetmag.com and like us on Facebook to weigh in on what you’d like to see.

In the meantime, if you are current subscribers to our app on iTunes, Google Play or Kindle Fire, please follow the instructions below to get a refund if you paid for an annual subscription.

We also included information for some of our loyal print subscribers with information about how you can continue in the print tradition of JPC with a complimentary, or extended, Ebony subscription.

JET Digital Subscribers

If you recently purchased a subscription to the JET Digital app on an iOS, Android, or Kindle device, please contact the appropriate app store customer service department for support in obtaining a refund of your purchase.

iTunes Customers

Since we will be no longer offering monthly issues or subscriptions and will be making the app free for everyone, you will be eligible for a refund from Apple. Unfortunately, Apple does not share your subscriber data with us, which is why we are not able to directly refund you. The best way to get a refund from Apple is by doing the following

Step 1: Go to the iTunes store and check your account.

Step 2: Once you are logged in, check your Purchase History

Step 3: Scroll down till you see the button at the bottom that says “Report A Problem”

Step 4: It will display a list of apps that you have downloaded.

Step 5: Find the app that says “JET Digital”

Step 6: Indicate that you purchased a 12-month subscription and that the app is being made free as of October 2014. Also indicate that the developer is no longer offering subscriptions or any new content and that you require a refund.

 

Google Play Customers

Unfortunately, the Google Play store does not share your specific subscriber information with us. Therefore, you can receive a refund by contacting the Google Play support team at the following url:

https://support.google.com/googleplay/contact/apps_refunds_payments_issues/

Please indicate that you purchased a 12-month subscription and that the app is being made free as of October 2014. Also indicate that the developer is no longer offering subscriptions or content and that you require a refund.

Please visit: https://support.google.com/googleplay/answer/2479637?hl=en and select Subscriptions Refund Policy for any additional information.

Amazon Kindle Customers

Please visit: http://www.amazon.com/gp/help/customer/display.html?nodeId=201485660 and see section 2.3 In-App Products; Subscriptions.

 

Customer Support for JET Digital & Former Print Subscribers

Former JET Magazine Print Subscribers

If you were a former subscriber to the print edition of JET magazine, the balance of your subscription was transferred to a print subscription of EBONY magazine.

If you were a former subscriber to the print edition of JET magazine, and already had a print subscription of EBONY magazine, your EBONY subscription was extended based on the balance of issues you had remaining on your JET print subscription.

If you were a former subscriber to the print edition of JET magazine, and already a print subscriber to EBONY magazine, and do not wish to extend your EBONY subscription any longer, you may request a prorated refund of your remaining subscription balance.]

To request a refund of your original JET print magazine subscription, please send an email with your name, address, city, state, zip code and subscription code (found on your mailing label) to:

EBYCustServ@cdsfulfillment.com